FAQ

Fundaxer

1. How long will it take to receive my fundraising money?

Please allow 5-10 business days for your payment to appear in your account after the event is held. If you chose the check option, we will mail it in 5-7 business days however please allow additional time to receive your check. 

2. Can I host multiple fundraisers at different restaurants on the same day?

Technically yes you can host multiple fundraisers on the same day. However, we highly discourage it because your funders may get worn out attending multiple fundraisers. We absolutely do encourage though hosting multiple fundraisers on different days. There is no limit to how many fundraisers you can set up. 

3. Is there a minimum or maximum number of certificates I must sell for my fundraiser?

There is no minimum or maximum number of certificates that must be sold on fundraiser day. However, the more certificates sold the more money earned for your fundraising cause. 

4. Do I have to provide a non-profit tax ID?

We do ask if you’re a non-profit organization to provide your tax ID for tax benefits. However, if you’re another type of entity without a tax ID it is not required. 

5. What are the qualifications to be a Fundaxer? Can anyone be a Fundaxer?

Each Fundaxer does go through a short reviewal process, mainly to verify the information provided. The fundaxer application is open to everyone, i.e. non-profit, individuals, schools, sports teams, businesses, etc. 

6. Can I reschedule my fundraising event after it has been accepted?

Once your fundraiser has been accepted then you will not be able to edit your event details due to the nature of Fundaxi, all funders buy certificates for a certain date/time so rescheduling would invalidate the funders certificate. However, we do understand that unforeseen circumstances may occur, in the event that you do have to cancel or reschedule all previously purchased certificates will be refunded back to the funders. In order to be fair to the funders and partner, 72 hours prior to the event no cancelations or changes will be allowed 

7. Do we have to sign a contract?

Partners are not required to sign a contract. We hope you will stay on board with us but you’re free to remove or adjust your profile settings at any time. 

Partner

1. How long will it take for me to receive my fundraising payment?

Please allow 5-10 business days to receive your payment after your event is complete. 

2. Do we have to sign a contract?

Partners are not required to sign a contract. We hope you will stay on board with us but you’re free to remove or adjust your profile settings at any time. 

3. What kind of fees are involved with being a Fundaxi partner?

No sign-up fees are involved with being a Fundaxi partner. However, we do charge a 10% service fee on all fundraising events set up through Fundaxi. 

4. Is there a minimum or maximum to how much I have to donate?

Fundaxi does require partners to commit to at least a 20% donation fee. However, we strongly encourage considering a higher donation fee. The organizations that are willing to donate a higher percentage have a higher chance of getting chosen by a Fundaxer to host their next event. 

5. Can I adjust my donation percentage, availability, hours, etc. after becoming a partner?

Yes, you can adjust your profile and fundraising terms at any time.

6. Will I have to accept every fundraiser request?

No, after a Fundaxer submits the request it will be emailed to you for reviewal. You can also access the requests in your dashboard. If for some reason you’re unable to accept a fundraiser request, you will be required to provide the organization with a reason and it may negatively impact your partner reviews.

7. Can I cancel a fundraiser after accepting it?

Typically, fundraisers cannot be canceled after accepting due to the nature of Fundaxi certificates are purchased for a certain date & time of the event, therefore canceling would severely impact the Fundaxers and the Funders. However, in the rare event of an emergency circumstance please contact Fundaxi right away so we can ensure all the funders receive the proper refund.

Funder

1. How much of my certificate will go towards the organization?

Donation percentages are based upon how much the partner is willing to donate minus a 10% processing fee.

2. What if I am unable to attend the Fundaxi event, can I get a refund?

Unfortunately, certificates are non-refundable however any unused gift certificates will be donated to the fundraising organization/individual minus the 10% processing fee. 

3. Can I print out my certificate & redeem it?

Due to the nature of Fundaxi, certificates can only be redeemed digitally. However, all your certificates can be easily accessed through your dashboard.

4. Is there a minimum/maximum number of certificates I can purchase?

The number of Fundaxi Fundz available for purchase is determined by each individual Partner. Please see their specified guidelines. However, certificates are sold in increments of $10.00 so the minimum amount you’re able to purchase is $10.00.

5. Are there any restrictions when redeeming certificates?

Please verify with the fundraising partner their complete guidelines. The majority of fundraising partners will allow you to redeem the certificate up to the value. If your total amount happens to go over the certificate value, you will be required to pay the difference. Certain purchases such as alcohol may differ please verify the partner’s guidelines.

6. Do I have to create an account?

Yes, we do ask that each funder creates a simple account. All we require is an email and a password. Your account makes it so you’re able to access your certificates when you’re ready to redeem them.